We issue refunds if the payment received is less than the actual price or if the product was not delivered. If you think this applies to your case, please email [email protected], and we’ll process the refund for the amount you sent within one business day. If this is not the situation, it’s possible that the Bitcoin or crypto was sent to the wrong address, or an incorrect email or phone number was entered. Unfortunately, in such cases, we’re unable to reverse or refund the transaction.