If you’re unable to redeem your code, please provide complete and accurate information to help us resolve the issue efficiently. Common causes include typing errors, technical issues on the redemption website, regional restrictions, or attempting to use an expired or invalid code.

When contacting support, make sure to include the following:

• Full-screen screenshot or video: Show your entire screen without cropping for full context.
• Error message: Ensure the error is clearly visible.
• Code: Display the full code you’re trying to redeem.
• URL: Include the webpage or app where the issue occurs.
• Date and time: Make sure they are visible on your device’s screen.
• Region setting: Show your account’s region in the settings.
• Public IP address: Provide your IP to help troubleshoot location or network issues.

Whenever possible, capture all details in one screenshot. If that’s not feasible, a video is recommended. Avoid cropped or multiple separate images, as they can slow down troubleshooting.

Before submitting, double-check that the code is entered correctly, that your account region matches the gift card’s region, and that you’re using the correct website.

Please note that investigating these issues may take time, but following the above steps will help us assist you faster and more effectively.